HUG Program Success Stories
Narrative Statements and Testimonials
J. Mathis
Narrative Statement: When J. Mathis's furnace stopped working, she wasn't sure how she would afford the repair. Through the HUG Program, her furnace was replaced quickly.
Testimonial: "The furnace was replaced for me - thank you so very much. It is so nice. My prayers are for each person who took part in helping meet my need. I'm truly grateful for your time and kindness."
~ J. Mathis, HUG Program Recipient
J. and P. Marshall
Narrative Statement: When J. and P. Marshall learned about the Housing Urgency Grant (HUG) Program through the Housing Authority of Clayton County, they had a bathroom that was no longer safe or accessible. Through the program's support, it was beautifully repaired and redesigned for both comfort and safety.
Testimonial: "Thank you so much for what Clayton County Housing Authority has done for my husband and me. Our bathroom looks good, and we are able to use it safely. All we can say is thank you very much for all of your help. Thank you, thank you, thank you."
~J. & P. Marshall, HUG Program Recipients
M. Pittman
Narrative Statement: When M. Pittman applied to the Housing Urgency Grant (HUG) Program, her goal was to create a safe and welcoming space on her patio - especially for Mr. Pittman, who is visually impaired. Thanks to the coordinated efforts of Tiffany Kenneh, the HACC staff, and contractors Justin, Jamal, Uriel, and Alan, the Pittman family's home received a beautiful patio enclosure and a secure kitchen side door.
Testimonial: "Had it not been for you (Tiffany), your staff, Justin, Jamal, Uriel, Alan, and their staff, we would not have the wonderful patio enclosure to protect (Mr. Pittman)! They did a wonderful job with the railing around the patio! Good job on the kitchen side door. Thank you, thank you, thank you!"
~ M. Pittman, HUG Program Recipient
W. Eloka
Narrative Statement: When W. Eloka needed essential home repairs, the Housing Urgency Grant (HUG) Program provided swift and comprehensive support. Through the program, his home received a new HVAC system, electrical repairs, and secure kitchen plumbing-ensuring comfort and safety for years to come.
Testimonial: "I am writing to express my heartfelt appreciation for the exceptional support and services provided by the Clayton County Housing Authority. Your organization's dedication to providing Clayton County homeowners with housing maintenance assistance solutions and promoting community development has made a significant impact on my life.
The assistance I received from your team has been instrumental in helping me have a warm winter and in completing electrical repairs. I now have a new HVAC system and a secure, safe kitchen plumbing system. Your provision of prompt access to resources for homeowners is unequaled. Your staff's professionalism, empathy, and ethics throughout the process were truly impressive.
Please extend my gratitude to the entire team at the Clayton County Housing Authority. Your tireless efforts to enhance the lives of residents in Clayton County have not gone unnoticed. I am proud and elated to have partnered with such a reputable and compassionate organization. Thank you again for your outstanding service and commitment to the community."
~ W. Eloka, HUG Program Recipient
A. Owens
Narrative Statement: When A. Owens faced a sweltering summer without a functioning air conditioning unit, the Housing Urgency Grant (HUG) Program provided timely and compassionate support. A. Owens' story reflects the heart of the HUG Program's mission: stepping in with empathy and efficiency when residents need it most-restoring comfort, dignity, and peace of mind in every home.
Testimonial: "I just wanted to take a moment to express my deepest gratitude for everything you've done for me during my time of need. When I felt lost and unsure of what to do, you stepped in with patience, understanding, and a true willingness to help. My home was unbearably hot, and I can honestly say Clayton County truly came to my rescue-and you were a big part of that!
I also want to recognize RJW Heating and Air for the outstanding service they provided. Jermaine, the owner, and his crew were extremely professional and did a wonderful job from start to finish. The team that installed my AC unit carried themselves with the highest level of professionalism, and I couldn't be more satisfied with their work.
Thanks to you and everyone involved, I feel relieved and grateful to have had such an amazing group of people helping me through this situation. Please know that your kindness and support have not gone unnoticed, and I truly appreciate all that you've done!"
~ A. Owens, HUG Program Recipient
B Pate
Narrative Statement: When B. Pate and her children faced a winter without adequate heating, the Housing Urgency Grant (HUG) Program stepped in to help restore comfort and safety to their home. Her story reflects the compassionate spirit of the HUG Program, which continues to bring stability and relief to families across Clayton County.
Testimonial: "I would like to express my sincere thanks to you and all who were involved in getting this generous gift to me and my kids. We are so grateful for everything you all have done. This has truly been such a wonderful blessing. I appreciate your patience, kindness, effort, support, and all your services. You were there to assist me throughout this process even when I felt discouraged. I would also like to thank RJW Heating and Air Conditioning for all their efforts and hard work in making sure my home received efficient heat and air. You all made it possible for my home to have heat and warmth throughout this winter, and for that I am so happy and pleased."
~ B. Pate, HUG Program Recipient
S. Smith
Narrative Statement: When S. Smith and her family needed critical plumbing repairs, the Housing Urgency Grant (HUG) Program provided timely support through the Housing Authority of Clayton County. The repairs restored function and peace of mind to their home. In a gesture of gratitude, Mrs. Smith sent flowers and a heartfelt note to Lead Program Specialist Tiffany Kenneh that simply read:
Testimonial: "You all are so awesome! Thank you!"
~ S. Smith, HUG Program Recipient
